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Cancellation Terms and Conditions

Cancel booking during ‘Cooling Off Period’

  1. You must have emailed the onsite teams confirming your request to cancel.
  2. If you cancel within the 7-day cooling off period, we will not charge you, and we will return your deposit to you within 30 days of the cancellation being confirmed.
  3. Once you receive confirmation, you will no longer be liable for the contractual obligations set out in the Tenancy Agreement.
  4. Any cashback or incentives will be cancelled along with your tenancy, you will not be entitled to any full or part payout of these offers.
  5. If you have signed a joint tenancy agreement, your co-tenant must have also agreed to the cancellation.
  6. Abodus reserve the right to amend or remove this offer without prior notice.

 

Cancel Booking After 7-Day cooling off period

  1. All request to cancel/replace tenancy must be received in writing to the onsite teams.
  2. If a replacement tenant is found after your tenancy start date, we will release you from your obligations from the start date of the new tenancy.
  3. The new tenant must meet our standard criteria for a new tenancy agreement.
  4. Subletting your room is prohibited.
  5. You will be liable for any rent due, from your tenancy start date, up to the new tenancy start date.
  6. If you have signed a joint tenancy agreement, your co-tenant must also meet the cancellation criteria and sign a new agreement within 7 days of your request to cancel your agreement, or you will both be liable for the tenancy obligations.
  7. If you fail to arrange a suitable replacement tenant, you will remain liable for the full agreement.
  8. Any cashback or incentives will be cancelled with your tenancy, you will not be entitled to any full or part payout of these offers.
  9. A £50 administration charge will be retained from your deposit.
  10. If you have occupied the room prior to the new tenant, normal check out inspection will apply, and any reinstatement costs will be retained from your deposit.
  11. All outstanding balances must be paid in full before you can be released from the tenancy.
  12. If your request to cancel your tenancy agreement is approved before your check-in date, with no supporting evidence or replacement tenant found, your full deposit will be withheld. Notice to cancel must be received in writing at least 7 days prior to your tenancy start date.
  13. If your request to cancel is not approved, you will remain liable for the full tenancy agreement.
  14. Any remaining deposits are refunded within 30 days of check out.
  15. Abodus reserve the right to amend or remove this offer without prior notice.

 

Exceptions T&C’s

  1. All cancellation requests must be received in writing with supporting evidence within 72 hours of your notification.
  2. If you fail to obtain the required grades you must email the onsite team within 72 hours of you receiving your notification, including your UCAS notification which confirms your grades.
  3. If your UK Visa Application is denied, you are required to email the onsite team within 72 hours of you receiving your Visa notification, including your Visa refusal documentation.
  4. Your deposit will be refunded and booking cancelled, providing your request and evidence is received within specified timescale. Any deposit due will be refunded within 30 days of your cancellation being confirmed.
  5. Deposits will be retained in full, unless you fail to provide suitable evidence within the specified timescales.
  6. All outstanding balances must be paid in full before you can be released from the tenancy.
  7. Any cashback or incentives will be cancelled along with your tenancy. You will not be entitled to any full or part payout of these offers.
  8. If you have signed a joint tenancy agreement, your co-tenant must also meet the cancellation criteria and sign a new agreement within 7 days of your request to cancel yours, or you will both be liable for the tenancy obligations.
  9. You will remain liable for the whole tenancy if you fail to inform us of your need to cancel after the specified tenancy start date.
  10. Abodus reserve the right to amend or remove this offer without prior notice.

 

Withdrawn from University

  1. Only applies to first year students.
  2. Withdrawal must be in the first semester and/or before 1st December in that academic year.
  3. Evidence will be required to support your request.
  4. If released, you will remain liable for the rent up to the cancellation date.
  5. Any cashback or incentives will be cancelled along with your tenancy agreement. You will not be entitled to any full or part payout of these offers.
  6. All outstanding balances must be paid in full prior to tenancy release.
  7. Normal check out inspection will apply, and any reinstatement costs will be retained from your deposit.
  8. An administration charge of £50 will be retained from your deposit.
  9. Any deposit that is due will be refunded within 30 days of the cancellation being confirmed.
  10. If you have signed a joint tenancy agreement, your co-tenant must also meet the cancellation criteria and sign a new agreement within 7 days of your request to cancel or you will both be liable for the tenancy obligations.
  11. Abodus reserve the right to amend or remove this offer without prior notice.

 

Moving Rooms

  1. All outstanding balances must be paid in full, prior to a move being agreed. You will not be eligible for a room change if your account is in any payment arrears.
  2. Normal check out inspection will apply, and any reinstatement costs will need to be paid prior to your move.
  3. If the room price is greater than your previous room type - any additional rent will be calculated from the start date of the new tenancy agreement to the end of the new tenancy agreement.
  4. An administration charge of £50 will be required when application is approved.
  5. Any cashback or incentives will be cancelled with your tenancy, you will not be entitled to any full or part payout of these offers.
  6. If you have signed a joint tenancy agreement, and are not moving in with the same person, your co-tenant must have agreed to the cancellation criteria and sign a new agreement within 7 days of your request to cancel, or you will both be liable for the tenancy obligations.
  7. Abodus reserve the right to amend or remove this offer without prior notice.

 

Deferred Tenancy

  1. The deferral offer applies to new and existing customers who have booked directly with Abodus Student Living and have signed their original tenancy agreement for the 2020/21 academic year on or before the 28th August 2020.
  2. Once agreed, we will amend the new tenancy start date without penalties or additional costs. This applies if your University or HEI has delayed your course learning start date due to COVID-19. Standard T&C’s apply for late payments.
  3. To be eligible for this offer your tenancy agreement must be for 44 weeks, and check in no later than 31st October 2020.
  4. Your learning date must be deferred by your University or HEI by at least 4 weeks due to COVID-19.
  5. This offer does not apply to courses that initially start online.
  6. The deferral offer is not available for every site.
  7. The full term of your agreement will continue, no refund will be due for any unused term of your tenancy.
  8. All tenancies start on a Saturday unless stated otherwise on your tenancy agreement.
  9. To be eligible for this offer you must complete the web application form by the 20th August 2020. This form will be made available on our student portal from the 10th August 2020.
  10. We will confirm with your University or HEI the learning start date has been delayed
  11. Once verified, we will issue you a new tenancy agreement, this must be signed by the tenant and guarantor (if applicable) within 72 hours of this being issued.
  12. You cannot live on the property until the tenancy start date.
  13. Applications received after midnight on the 20th August 2020 will not be considered for deferral.
  14. The instalment due dates will not change.
  15. Any tenancy approved for deferral will not be eligible for 14-day free self-isolate offer
  16. Cashback payments for Liverpool and PGSV will be deferred and paid by the end of January 2021, additional cashback terms apply.
  17. Deposit refunds due will be refunded, minus deductions, no more than 30 days from the end of your tenancy.
  18. If you have signed a joint tenancy agreement, your co-tenant must agree to the deferral criteria and sign a new agreement within 7 days of your request being approved, or you will both be liable for the tenancy obligations.
  19. We continue to monitor University and HEI start dates and may review, amend, or withdraw this offer accordingly.

 

Travel Restrictions

  1. All cancellation requests must be received in writing, with supporting evidence, no later than 14 days before your tenancy agreement start date.
  2. Supporting evidence must be in the form of an official government email or statement.
  3. Standard cancellation policy will apply for request received after the tenancy start date.
  4. Any cashback or incentives will be cancelled along with your tenancy. You will not be entitled to any full or part payout of these offers.
  5. If you have signed a joint tenancy agreement, your co-tenant must agree to the cancellation criteria. Where applicable, they must sign a new tenancy agreement within 7 days of your request to cancel yours, or you will both remain liable for the tenancy obligations.
  6. Your deposit will be refunded and booking cancelled, providing your request and evidence is received within specified timescale. Any deposit due will be refunded within 30 days of cancellation.

 

Tenancy Release – Special circumstances

  1. Abodus are not obliged to release you from your tenancy
  2. Each request made under special circumstances will be review on an individual case.
  3. Any decision made by Abodus is final and is not subject to appeal.
  4. The request must be made by the tenant in the first instance, unless they are incapacitated, in which case an application can be made by a parent/guardian or a person holding a recognised Power of Attorney.
  5. If a release from your tenancy is granted, you must pay all amounts due up to the date which the release was confirmed, unless 6a applies.
  6. Grounds for release
    1. Death of a Tenant – supported by a copy of the death certificate - the tenancy would cease in the date of death.
    2. Tenant involved in an incident resulting in tenant being seriously ill – supported by a Doctors letter.
    3. Illness of the tenant or disability which results in the tenant leaving university – supported by a Doctors letter and confirmation from the university of the student leaving
    4. Illness of a close family member where no other support – supported by a Doctors letter and confirmation from the University of the student leaving.
    5. A genuinely exceptional circumstance
  7. If you have signed a joint tenancy agreement, and your co-tenant is not effected by any of the outlined grounds for release, they must sign a new agreement within 7 days of your request to cancel your agreement and they will remain liable for the remaining tenancy.

Cancellation Terms & Conditions